Returns, Refunds & Complaints – Flower Delivery Hemel Hempstead

Our Fresh Flowers Guarantee in Hemel Hempstead

At Flower Delivery Hemel Hempstead, our mission is to deliver joy, comfort and celebration to every household and business in the local area. We take great pride in providing only the freshest flowers, arranged and dispatched with care and expertise by our skilled team. As a trusted Hemel Hempstead florist, your satisfaction is at the heart of all we do. We back our service with a dedicated returns, refunds, and complaints commitment so you can order with confidence every time.

Freshness Promise & Window

All our flowers are sourced daily and expertly prepared to ensure peak freshness upon arrival. We guarantee that every bouquet, arrangement, or floral gift that leaves our shop is at its best. Our Hemel Hempstead fresh flower guarantee covers your flowers for five (5) days from delivery, as long as care instructions are followed. If your flowers do not remain fresh within this window, please let us know so we can make it right.

Damaged on Arrival Policy

While every precaution is taken during preparation and delivery, occasionally accidents can happen. If you receive flowers that are damaged on arrival, please contact us as soon as possible—ideally within 24 hours of receipt. Providing a photo of the damaged flowers and the packaging can help us quickly investigate and resolve the issue. We will offer a suitable replacement or a refund based on your preference and the circumstances of your delivery.

Refunds & Replacements

Your satisfaction is our priority. If your order arrives damaged, or does not meet our freshness guarantee, you have two flexible options:

• Replacement: We’ll redeliver the arrangement or supply a fresh replacement bouquet as soon as possible, at no extra cost to you.
• Refund: If a replacement is not suitable, we will arrange for a full or partial refund depending on the nature of the complaint.

Please note that to be eligible for a refund or replacement, you will need to notify us within the relevant guarantee or damage timescales, and provide order details. Once approved, refunds may require a few days to process, depending on your payment method.

Complaints Procedure

We want every experience with Flower Delivery Hemel Hempstead to be a positive one. If you have any concerns or are dissatisfied for any reason, please contact our team promptly. In your message, include your order number and a clear description of the issue. Our friendly local staff will review and aim to resolve all complaints quickly—usually within two working days. We value your feedback as it helps us continually improve our service for Hemel Hempstead and surrounding communities.

Trusted Local Florist Serving Hemel Hempstead

As a long-standing local florist, we understand the importance of reliability, quality, and a personal touch. Households and businesses across Hemel Hempstead count on us for exceptional flowers and first-class customer service. Thank you for trusting us for your flower gifting, celebrations, and memorial tributes. We stand by our fresh flowers guarantee and are committed to resolving any concern to your satisfaction.